+61 401 615 355 [email protected]

Booking Terms and Conditions

 

Booking Terms and Conditions

 

Booking

The following booking conditions will form the contract for your sports training holiday with us.

  • “We” are Come See Do Pty Ltd of Queensland, Australia, trading as Come See
  • Any reference to “you” and “your” means the person making the booking (who must be at least 18 years old) and all persons on whose behalf a booking is made.
  • “Camp” means the sports training holiday organised by Come See Do Pty
  • “Start Date” means the date on which you join the

The contract comes into existence when we send out confirmation of your  booking  To make a booking, we require full payment and a completed Booking Form. We may decline your booking in which case we will return the payment immediately.

 

What is included in the price?

  • All accommodation as listed in the itinerary;
  • All transport as listed in the itinerary;
  • All meals as listed in the itinerary;
  • All training as listed in the itinerary;
  • All event registration as listed in the itinerary;
  • All activities as listed in the itinerary; and,
  • The services of a translator guide as described in the

What is NOT  included?

  • International and domestic flights (unless stated in the itinerary);
  • Airport taxes and excess baggage charges;
  • Visa and passport fees;
  • Travel insurance;
  • Vaccinations and medical costs, before, during and after the Camp;
  • Food and drink over and above what we include in the Camp; or
  • Additional activities and personal

Payment

Full payment is required at the time of booking When you complete the Booking Form, we will email you an invoice with options to pay via credit card, PayPal or direct deposit

 

Cancellation by You

If you cancel your booking up to 60 days prior to the Start Date, the payment can be held in credit or refunded in full.

If you are unable to join the Camp, you may transfer your place to another person, providing this person meets all the conditions of the booking, and we are informed of the transfer not less than 30 days prior to the Camp Start Date.

If you cancel your booking within 60 days of the start date, cancellation fees will apply. You are strongly advised to take out insurance at the time of booking to cover cancellation fees.

We will charge a cancellation fee calculated as follows:

  • Between 59 and 30 days prior to the Start Date, 50/ of the Camp cost;
  • Between 29 and 15 days prior to the Start Date, 75/ of the Camp cost;
  • 14 days or less prior to the Start Date, 100/ of the Camp cost

The above timings refer to the date that we receive formal notification of cancellation from you.

A cancellation will only be effective when we receive an email confirmation of the cancellation. Cancellation emails must be sent to [email protected]

 

Cancellation by Us

We reserve the right to cancel a Camp if we do not achieve the minimum numbers required

In the event of our cancellation, your deposit (and any other payment you have made to us) will be refunded in full, or, if you prefer, held in credit or transferred to another Camp.

We may also cancel at any time if, due to terrorism, natural disasters, political instability or other external events, it is not viable to operate the planned itinerary. We will not be liable to make a refund or have any other liability where cancellation occurs in circumstances outside of our reasonable control. Furthermore, we will not be responsible for any incidental expenses that you may have incurred as a result of the booking, including flights, visas or travel insurance.

 

Refunds

If you fail to join a Camp, join it after it has commenced, or leave prior to completion, no refund will be provided

Camp

 

Camp Information

We agree to use our best endeavours to deliver all aspects of the Camp. We  will  use reasonable skill and care in the provision of services, but no guarantee is made that a Camp will achieve any particular result or outcome.

Approximately 4 weeks before the Start Date, we will send you a pack of  information  relating to the Camp which will include the location of the airport meeting point and a suggested packing list

 

Accommodation

We will discuss your exact accommodation requirements when  you  book, but we reserve the  right to change accommodation to that stated in the itinerary. If the  accommodation  in the  itinerary cannot be secured, we will contact you to arrange alternate accommodation of the same standard.

 

Changes of Itinerary

Despite careful planning, it is possible that things will change and we may need to make changes to the itinerary. Camps are subject to alteration and  re-arrangement  in  the  event  of  unsuitable weather conditions and other factors which may arise.

 

Travel Insurance

It is a condition of booking that you take out appropriate travel insurance. Travel insurance  should provide cover against personal  accident,  death,  medical  expenses  and  emergency  repatriation.  We also strongly recommend that the travel insurance covers cancellation, personal liability and loss of luggage and personal effects.

You must send us proof of travel insurance within 7 days of making the booking If the travel insurance is connected to a credit card or bank account please provide the details of the participating insurer, the insurance policy number and emergency contact number.

We cannot approve your cover and are not responsible if it is inadequate

 

Passport and Visas

You must carry a valid passport for travel to Australia. It is a good  idea to  make sure your passport is valid for at least six months after the date of return from the Camp.

It is your responsibility to ensure that you have obtained all of the correct visas, permits and certificates for entry into Australia. Remember to apply for any necessary visa in good time.

Health Requirements

Good health and a reasonable degree of mobility are required  to  participate in the  Camps. All of the Camps involve strenuous and often rigorous activity. Please consult us if you have any doubts about your ability (or the ability of the participant) to take part in a particular Camp program

You must disclose all necessary and relevant information  in the  Participant Information Schedule  of the Booking Form, including emergency contact information and relevant medical information.

We reserve the right to accept, decline or cancel your participation in a Camp should your health, mental condition, physical condition or general deportment impede the operation  of the Camp or  the rights, welfare or enjoyment of other participants. Failure to accurately notify us of a medical condition or disability prior to commencement of a Camp may result  in refusal of  participation in the Camp on the day or during the Camp. Full cancellation conditions would then apply.

 

Limitations on our liability

We are not liable to you for:

  • any event which happens before you join the Camp or after you leave the Camp;
  • any problem arising from your failure to reach the meeting point on time;
  • your own carelessness or negligence in any aspect of your behaviour whilst with us;
  • medical emergencies; and,
  • changes we reasonably make to any aspect of the management or delivery of the

 

You acknowledge and are aware of the usual dangers and inherent risks in sports and tourism­ based activities and freely accept and fully assume all responsibility for such risks.

You release us from liability for personal injury or other loss sustained by you as a result of your participation in the Camp due to any cause whatsoever and indemnify us with respect to any loss, cost, damage or claim of liability suffered or incurred by us as a result of any liability.

Participation

 

Behaviour

We want you to enjoy an amazing holiday with Come See Do. We shall do our best to make your holiday special for you. Nonetheless, we must make clear our expectations of you.

If you do not comply with the reasonable instructions of any coach or guide, or behave or act unreasonably or offensively, or cause harm or are likely to cause harm, we reserve the right to suspend and/or remove you from the Camp without refund.

We reserve the right to exclude or refuse any person access at any time prior or during the Camp if that person interferes with the general running and wellbeing of the Camp.

 

Medical Assistance

In the event of accident or illness you authorise us to obtain all necessary medical assistance and treatment and indemnify us with respect to any loss, cost, damage or claim of liability suffered or incurred in obtaining such medical assistance.

In the event of an  emergency  you give  us  permission  to  administer  appropriate  medical  attention and indemnify us with respect to any loss, cost, damage or claim of liability suffered or incurred in administering such medical attention.

If we provide medical help to you, whether or not you specifically ask for it, we will provide receipts for all costs and you agree to repay us that cost

 

Photography and Personal Information

You agree to allow us to use all photography and video footage taken during the Camp for publicity, advertising and promotional purposes.

You consent to the collection, use, and disclosure of your personal information in accordance with the National Privacy Principles as set out in the Privacy Act 1988 (Cth}

 

Complaints

 

We will try our utmost to provide a happy and fulfilling holiday, but if we fail in any way, please raise the issue with the Camp Coach and/or Guide. If your complaint is not dealt with to your satisfaction at the time of reporting, please email full details to [email protected]

 

Governing Law

 

The validity, construction and performance of this agreement shall be governed by the laws of the State of Queensland, Australia. Any dispute arising in connection with this agreement shall  be subject to the exclusive jurisdiction of the Courts of the State of Queensland, Australia.